AI Disclaimer

1. About Rae's AI System

1.1 Service Description

Our AI system:

• Provides automated conversational support grounded in principles from cognitive-behavioral therapy (CBT), mindfulness, and psychodynamic concepts.
• Uses machine learning models to generate responses to your inputs.
• Offers general emotional wellness and self-reflection support.
• Is intended for non-clinical, non-medical wellness use only.

1.2 Technical Implementation

The AI system:

• Operates primarily as an automated system and is not monitored in real time by humans.
• Processes your text inputs and generates responses automatically.
• Does not independently browse the internet or access live external websites.
• May use context and information that Rae provides (for example, past parts of your conversation) to generate responses.

2. Critical AI Limitations

2.1 Fundamental Limitations

The AI system CANNOT:

• Provide medical advice, diagnosis, or treatment.
• Offer professional therapy or counseling services.
• Fully understand or accurately interpret human emotions, experiences, or the severity of your situation.
• Monitor your safety or mental health status.
• Detect emergencies or crises in a reliable way.
• Prevent self-harm, suicide, or harm to others.
• Contact emergency services, law enforcement, or any third party on your behalf.

2.2 Response Limitations

The AI may:

• Generate inappropriate, inconsistent, or contradictory responses.
• Misinterpret your context, intent, or the seriousness of what you share.
• Provide outdated, incomplete, or inaccurate information.
• Offer suggestions or reflections that are not suitable for your specific situation.

You are responsible for how you interpret and act on any responses from Rae.

3. Medical and Professional Care Disclaimer

3.1 Non-Medical Nature

Rae explicitly is NOT:

• A medical or healthcare service.
• A licensed therapist, counselor, psychologist, psychiatrist, or other healthcare provider.
• A provider of medical or mental health diagnosis, treatment, or prescriptions.
• A diagnostic or medical decision-making tool.
• A HIPAA-covered entity or provider of regulated medical records.

Using Rae does not create a doctor–patient, therapist–patient, or any other licensed care relationship.

3.2 Professional Care Requirements

Users MUST:

• Seek professional help from licensed healthcare or mental health providers for any medical or mental health concerns.
• Use emergency services (such as 911 in the US) in any crisis or urgent situation.
• Not rely on Rae for critical, urgent, or life-impacting decisions.
• Independently verify important information with qualified professionals.

Rae is a supplemental, wellness-oriented tool only. It is never a substitute for professional care.

4. User Safety and Responsibilities

4.1 User Obligations

You agree to:

• Use your own judgment when interpreting AI responses.
• Treat information from Rae as general wellness input, not professional advice.
• Seek immediate professional or emergency help if you are in crisis or at risk of harm.
• Contact local emergency services or crisis hotlines if you are in danger.
• Report clearly inappropriate or harmful AI responses to help@rae.chat if you choose.

4.2 Safety Precautions

You should NOT:

• Rely solely on Rae for emotional, mental health, or medical decisions.
• Delay seeking professional or emergency help because you are using Rae.
• Use Rae to manage, diagnose, or treat crises, emergencies, or serious mental health conditions.
• Treat information shared with Rae as part of a regulated medical record or as covered by healthcare privacy laws like HIPAA.

While Rae works to protect your privacy and secure your data as described in our Privacy Policy, Rae is a consumer wellness service—not a healthcare provider—and your information is not handled as a regulated medical record.

5. Quality and Reliability Disclaimers

5.1 Response Quality

Rae makes no guarantees regarding:

• The accuracy, appropriateness, or usefulness of any response.
• The consistency, completeness, or reliability of any information provided.
• Whether a particular response will be suitable for your individual situation.

5.2 Service Reliability

Rae makes no guarantees about:

• The continuous availability of the platform.
• Response speed, performance, or uptime.
• The permanent preservation of user data or conversation history. While we strive to maintain continuity and protect your data, technical issues, outages, or other events may result in data loss, and you should not rely on Rae as your only record of important information.

For details on how your data is stored, used, and deleted, please refer to our Privacy Policy.

6. Risk Acknowledgment

6.1 Inherent Risks

By using Rae, you acknowledge and accept the risks that may arise from:

• Misunderstanding or misinterpreting AI-generated responses.
• Receiving information or suggestions that may be inappropriate or unhelpful for you.
• Delaying or avoiding professional or emergency care due to reliance on Rae.
• Possible technical errors, outages, or data interruptions.

6.2 User Acceptance

By continuing to use Rae, you accept full responsibility for:

• Any decisions or actions you take based on AI interactions.
• Any consequences, outcomes, or impacts that result from using or misusing the Service.
• Understanding and respecting Rae's limitations as described in this Disclaimer, our Terms of Service, and our Privacy Policy.

7. Continuous Development

7.1 System Evolution

The AI system is continuously evolving. We may:

• Update models, features, and responses over time.
• Change how the system behaves, the quality of responses, and available capabilities.
• Adjust integrations with third-party AI providers as technology and policies change.

7.2 User Notification

We will:

• Update this AI Disclaimer periodically to reflect significant changes in how Rae works or its key limitations.
• Provide additional notice (for example, in-app or via email) if material changes affect how your data is processed or how the AI operates, as further described in our Privacy Policy and Terms of Service.

For details about data usage, including AI provider processing, please see our Privacy Policy.

8. Feedback and Reporting

8.1 User Feedback

We encourage users to help improve Rae's safety and quality by reporting:

• Responses that feel clearly harmful, unsafe, or inappropriate.
• Technical problems or unexpected behavior.
• Any serious concerns about how the AI is responding.

8.2 Reporting Process

To report issues, you can contact us at:

Email: help@rae.chat

Please include as much context as you are comfortable sharing so we can better understand and investigate the issue.

9. Contact Information

If you have questions about this AI Disclaimer, please contact:

Rae Collective LLC

Email: help@rae.chat

10. Acknowledgment

By using Rae's Services, you acknowledge that:

• You have read and understood this AI Disclaimer;
• You understand that Rae is a non-medical, non-emergency, AI-powered wellness tool; and
• You agree to use Rae subject to this Disclaimer, our Terms of Service, and our Privacy Policy.

If you do not agree, you must not use the Services.